FAQ
Q: What makes LIVELY unique?
LIVELY is inspired by what we believe makes a woman sexy today; smart, healthy, confident, active and outgoing. LIVELY is not just about the product, it is about a mindset that reminds, empowers and enables us all to live life doing what we love, with the people we love. We call this...#livingLIVELY.
Q: How do you ensure quality?
Our team has more than 60 years experience in lingerie manufacturing, and we also have our own factories. This means that we know our stuff, and we put the utmost care into every component, from foam padding to J-hooks, fabric content, underwires and more. We’re also a brand that’s by women, for women—which means we know bras and swimwear, and we know how to make them great.
Q: How do I care for my pieces?
As with most things you love, a little TLC goes a long way. For details, check out our [Care section] on the bottom of this page...we got you covered.
Q: How does the LIVELY gift card work?
- All gift cards are digital and will be emailed immediately after purchase. These can then be forwarded to the lucky recipient.
- Gift cards are final sale and non-refundable.
- Gift cards expire One (1) year after purchase.
- To use a gift card, just type in your gift card code in the "Gift card or discount code" section at checkout.
- If you don't use the entirety of a gift card the balance will remain and can be used toward future LIVELY purchases.
- Gift cards can go toward LIVELY pieces, but cannot be applied to shipping.
- If a return is made on a purchase that used a combination of a gift card and another form of payment, your gift card will be refunded first. The balance of the refund will then be applied to the other form of payment.
Q: How do I speak to a real person?
You can hit us up at help@wearlively.com anytime, anywhere. You can also use the chat bar in the bottom of the site, or call us at 1.855.532.2810 Monday through Thursday, 10am-6pm EST and Fridays 10am-2pm. Outside of those hours, just leave a message in the chat box or a voicemail and we’ll get back to you asap.
Q: What sizes do you carry?
Our size range currently includes 32A to 38DD for bras, XS-L for bralettes and swimwear, and S-XL, for undies, but we are constantly expanding our collection so more women can experience #livingLIVELY. If you haven’t already— join our mailing list to be in the know for when we launch new sizes and products!
Q: How do I know what size to get?
Check out our sizing guide here for directions on how to measure for the best fit.
Q: Can you provide more information about a style?
Of course! Specific fit and style details can be found on each product page, or you can always email us at help@wearlively.com, or call 1.855.532.2810, and we’d be happy to tell you more.
Q: What if an item I want is out of stock?
If an item is listed as “Sold Out” it will not be re-stocked. Other out of stock items can be pre-ordered, and will be shipped to you as soon as they become available. See the specific product page for expected availability.
Q: When will my LIVELY order ship?
Once your order is placed, you’ll receive an email confirming we have received it. Orders take 1-2 business days to process and once shipped you will receive a confirmation email complete with tracking number. You can also find the tracking number by logging in to view your LIVELY account.
Q: What if I paid for expedited shipping?
All expedited orders placed prior to 1p EST will be shipped out the same day. Any orders placed after 1p EST will ship the following business day.
Q: How long will it take for me to receive my LIVELY pieces?
For orders placed within the contiguous United States, FedEx SmartPost® works with USPS and shipments are usually delivered within 7-10 business days. If your shipment is being delivered outside of the contiguous United States, please allow for additional shipping time. Please note that we cannot guarantee ship time to Hawaii, Alaska, or APO, DPO, and FPO addresses located outside of the United States.
Q: Do you ship internationally?
We currently only ship to the United States. If you live anywhere outside of the United States, we recommend checking out our collections with Madewell or Nordstrom, as these retailers offer international shipping options. Some LIVELY customers also recommend using a freight forwarder, like HopShopGo. Please note that HopShopGo and LIVELY are not directly affiliated. Any customer service inquiries for HopShopGo orders should be directed toward HopShopGo. If you place an order using a forwarder and need your items to ship in one consolidated package, we recommend contacting the forwarder to request that they hold the shipment until all of your items have been packaged together in one shipment if you have any pre-order items. Additionally, all international sales are considered final as we cannot accept international returns at this time.
Q: How do I make returns?
We have free return shipping in the US for all orders. To make returns as simple as possible for you, there is no need to contact us or initiate your return online first.
If something doesn’t work out, just send it back to us using the pre-paid shipping label that was included in your package. If your order was placed prior to 5/23/2019, your return will be via FedEx Ground and must be dropped at a FedEx location. Returns for orders placed on or after 5/23/2019 are via the US Postal Service and can be dropped at any DHL or post office location.
All return merchandise must be unworn, undamaged, & unwashed with all LIVELY tags attached. For health and safety reasons, we don’t accept returns on undies or bodysuits. All swimsuits and swim bottoms must be returned with the hygienic liner attached and untampered. Make sure to use the included LIVELY return label. We cannot process your return if you do not use a LIVELY return label on your box. Our return label includes specific information that allows us to process your return quickly and ensure you receive any refunds due.Please note that all international sales are considered final as we cannot accept international returns at this time. We do not refund shipping costs.
Q: What if I need to return or exchange a gift?
We're happy to extend our return period past 30 days for gifts and can issue you a store credit for the price of the items purchased. Just shoot us a note at help@wearlively.com with the Order # and let us know you'll be returning a gift. Please make sure your items are new, unwashed, and with tags attached and we can issue you a store credit upon receipt of the returned pieces.
Q: If I return one of my items from a bundle, will I still get that discount if I order a new item?
Our system cannot accommodate bundle pricing for exchange orders at this time. Please contact our care team at help@wearlively.com for assistance with exchange orders.
Q: How long will it take to receive Jasmine. Sea. Sun. fragrance orders?
Due to ground-only shipping requirements, Fragrance purchases cannot be expedited and must be shipped ground. If you are placing a LIVELY order containing both apparel and fragrance and you choose expedited shipping, the apparel will be expedited and fragrance will ship ground. Ground shipping usually takes 7-10 business days.
Due to ground-only shipping requirements, we cannot ship to Hawaii, Alaska, U.S. Territories, APO, DPO, or FPO addresses located outside of the 48 contiguous United States.
Q: What are LIVELY Perks?
Inspired by the LIVELY ethos, Perks Perks are our way of saying thank you! Earn Perks on all purchases. Each $1 dollar you spend equals 1 Perks point. Points can be used on any products on our site, excluding gift cards. To earn even more, refer friends using your unique referral link. For every friend that signs up for LIVELY and makes a purchase you get 100 points.
Q: What happens to perks if I make a return?
If you return an item, the Perks points earned on the purchase of that item will be deducted from your account.
Q: Do my Perks expire
Yes, Perks will expire one year after your most recent order is placed.
Bras undies and swim are like friends: treat ‘em with care, and they’ll stick around longer. Here’s what you need to know—and don’t worry, it’s as simple as can be.
- Bras need a day off, too.
If you worked all the time without any rest, you’d get worn out, and bras are no different. Rotating your bras on a daily basis gives the elastic time to rebalance between wears, and make sure that you’re always getting the best, most comfortable fit possible.
- Hand vs. Machine
Bras, undies and swim are delicate creatures by necessity (they come in contact with the most delicate parts of your body, after all), and washing machines can be harsh. When you can, hand-wash in cold water with detergent made especially for delicates, which will help avoid rips, bent wires and faded fabrics (amongst other things that can ruin your bra and your day).
- Air Apparent
The washer isn’t the only mean girl in town: the dryer can also do a number on your delicates and swimwear. After hand-washing, lay flat on a drying rack or hang over a waterproof surface. Do it at night, and in the morning you’ll have clean, dry undies and swim like it was NBD.
- Less is More
When it comes to washing your pieces, that is. You don’t need to wash after every wear. In fact, there’s no prescribed rule—just use your best judgment of when one is looking a little worse for the wears. No free ride for underwear though—once is enough and into the wash it goes.
- Bag it up
When hand-washing is not an option, gentle does it. Invest in a lingerie bag (and by invest, we mean snag one for $6 off Amazon), and it will keep things from getting tangled or snared in the wash.
